You will be able to change your details, e.g. your mobile number by going to ‘Update my profile’ on the Astron Energy Rewards mobile app, found on Google Play Store and Apple App Store or via the website (www.astronenergy.co.za/rewards) or our WhatsApp line on 079 251 3467
REWARDS FREQUENTLY ASKED QUESTIONS
We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.
REWARDS FREQUENTLY ASKED QUESTIONS
We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.
No, you have to register individually. Only dependents over 18 years can be registered individually.
No, anyone can enter the Astron Energy Rewards campaign.
If you are a UCount member you need to have a South African ID number or passport number.
Name, surname, mobile number, DOB, gender, predominant fuel usage, Email address (optional), South African ID number (if you are a UCount member).
You will need to provide consent for Astron Energy to communicate with you via Email or SMS.
Astron Energy Rewards is a surprise and delight voucher campaign whereby registered loyalty members stand a chance to be rewarded and earn vouchers when filling up at an Astron Energy forecourt. Customers who register to become Astron Energy
Rewards members also stand a chance to be randomly rewarded with a monthly reward. Customers will be required to register once-off for Astron Energy Rewards and use their mobile number as an entry mechanism.
Yes, if you are not in a Wi-Fi zone. USSD is available.
Standard USSD rates apply as per your agreement with your network provider.
You can register for Astron Energy Rewards via the Astron Energy Rewards mobile app found on Google Play Store or Apple App Store, or using our website www.astronenergy.co.za/rewards, or by dialling our USSD code *134*4376# or by messaging our WhatsApp line on 079 251 3467.
On the App: Open your profile, tap on “Profile”, then select “Remove Profile.”
On the Website: Click on your name at the top, go to “Account” in the top right corner, then select “Deregister” on the left menu
Yes, you can re-register for Astron Energy Rewards via the Astron Energy Rewards mobile app found on Google Play Store or Apple App Store.
You can download the App by searching ‘Astron Energy Rewards’ on Google Play store or Apple App Store.
You will receive an SMS notifying you that you have earned a reward.
You will also be able to see vouchers earned in the ‘My Rewards’ section when you log in to the Astron Energy Rewards website or on the Astron Energy mobile app.
You need to register for Astron Energy Rewards with your mobile number. You need to enter your mobile number each time you purchase fuel at any participating Astron Energy forecourt
By presenting your voucher number at any participating Astron Energy service station.
The surprise and delight vouchers that can be won will be a collection of vouchers for fuel and convenience store
Yes, you may redeem the reward vouchers at any at any participating Astron Energy forecourt.
No you cannot, but you may gift your voucher to a friend.
This is a campaign voucher. To view current campaigns and vouchers click here www.astronenergy.co.za/rewards
Yes, you can earn a voucher. The only restriction is that you cannot redeem a fuel voucher if you pay with an Astron Energy Fleet Card.
No, you cannot. You will have to redeem your voucher with a different payment method e.g. with a credit card, debit card or cash.
Yes, you can use your voucher and then pay the balance with cash or your credit/debit card.
First, ensure that you are registered for Astron Energy Rewards, enter your registered mobile number every time you fill up with fuel. The more you fill up at an Astron Energy forecourt, the better your chances of winning a voucher.
There is no guarantee, as it is randomised, but if you are a member, your chances are higher.
No. You only get rewarded if you purchased fuel.
Each voucher has different validity dates. Each voucher will have an expiry date.
A reminder will be sent via SMS to notify you before the voucher expires.
We will load the voucher on your profile. You can go to the ‘My Rewards’ section on the mobile app, on the Astron Energy Rewards site, or access it via USSD or WhatsApp.
Yes, there are some. The voucher will inform you if you can redeem it via an online service.
No, you can only redeem at a FreshStop at an Astron Energy forecourt.
Yes, you can, as long as it is at an Astron Energy forecourt.
You can call the Astron Energy Customer Service Centre line on 0860 300860 for assistance.
You can only use a voucher once. Remember that if you gift your voucher, the gifted person will use your voucher.
Yes, you will be asked to select your relevant service provider.
You can call the Astron Energy Customer Service Centre line on 0860 300860.
You can go to the ‘My Rewards’ section on the mobile app, on the Astron Energy Rewards site, or access it via USSD or WhatsApp.
Yes, you can gift to a friend or family member.
You can forward the SMS to your friend or family member. However, you can only choose one friend as the voucher can only be redeemed once.
You need to enter the mobile number of the person you are gifting it to on the Astron Energy Rewards Website, Astron Energy Mobile App, USSD and WhatsApp, and then select the relevant network provider.
No, they do not need to be a member. If they are a member they will also stand a chance to earn vouchers.
Ucount members will be rewarded additional Ucount prizes, exclusive to Ucount members.
Ucount is the loyalty programme for Standard Bank. Find out more on How our rewards programme works
So that we can confirm with Standard Bank / UCount that you are a member and open the opportunity for you to be rewarded with more Ucount points within the Astron Energy Reward campaigns.
Yes, it will be available on www.astronenergy.co.za/rewards
Astron Energy will retain your information collected and stored on your profile for as long as you are registered as an Astron Energy Rewards member or for as long as we have reasonable business needs, such as managing our relationship with you, and managing our operations and for at least 3 (three) years after you stop doing so or request us to delete your profile, or for such longer period as may be required or permitted by law.
Please check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
Check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
You can call the Astron Energy Customer Service Centre line on 0860 300860
You can call the Astron Energy Customer Service Centre line on 0860 300860
Terms & Conditions will be published on the Astron Energy website www.astronenergy.co.za/rewards
and the TLC site www.astronenergyrewards.co.za
Accepting the Astron Energy Rewards Terms and Conditions is a prerequisite to join the campaign.
It’s not a problem. You can use USSD to register and receive your vouchers via SMS.
You can reset your password under ‘Forgot my password’ on the Astron Energy Rewards Mobile App, Astron Energy Rewards Website, WhatsApp or USSD.
You can use alternative channels such as WhatsApp, USSD or the Astron Energy Rewards Website.
This will depend on why the account was suspended. If for fraud, the account can be suspended forever.
Primarily for fraudulent activity. If someone pretends to be a customer service attendant and regularly inputs their mobile number for every fuel entry, a report will pick up excessive use of a mobile number, so it will then be suspended
Yes, if the voucher is valid and the campaign is still active, the Call Centre Agent can attempt to reissue voucher within 48hrs.
Please enter your unique code on www.astronenergyrewards.co.za or call the Customer Service Centre on 0860 300860 where an agent can assist
You will need to contact the Premier Hotel Customer Care line on 086 111 5555 and quote your voucher code.
The voucher validity is campaign dependent; however, you can book for up to 6 months in advance.
No the voucher only covers your hotel stay. Any meals and transportation costs are for your account.
You can visit any Premier Hotel and Resort in South Africa with the voucher code you have received as long as the dates you are booking for are available.
Yes, you may as long as you provide them with the voucher code and explain how they can use it. Please note that the voucher can only be redeemed once.
You can use your fast food voucher online or at any fast food outlet, in store or online.
Your voucher communication will indicate the expiry date. You can view the expiry date of any of your vouchers under ‘My Rewards’ on the Astron Energy Rewards Mobile app, Astron Energy Rewards Website, USSD or WhatsApp.
You will be able to change your details, e.g. your mobile number by going to ‘Update my profile’ on the Astron Energy Rewards mobile app, found on Google Play Store and Apple App Store or via the website (www.astronenergy.co.za/rewards) or our WhatsApp line on 079 251 3467
No, you have to register individually. Only dependents over 18 years can be registered individually.
No, anyone can enter the Astron Energy Rewards campaign.
If you are a UCount member you need to have a South African ID number or passport number.
Yes, you have to be 18 years old.
Name, surname, mobile number, DOB, gender, predominant fuel usage, Email address (optional), South African ID number (if you are a UCount member).
You will need to provide consent for Astron Energy to communicate with you via Email or SMS.
Astron Energy Rewards is a surprise and delight voucher campaign whereby registered loyalty members stand a chance to be rewarded and earn vouchers when filling up at an Astron Energy forecourt. Customers who register to become Astron Energy
Rewards members also stand a chance to be randomly rewarded with a monthly reward. Customers will be required to register once-off for Astron Energy Rewards and use their mobile number as an entry mechanism.
Yes, if you are not in a Wi-Fi zone. USSD is available.
Standard USSD rates apply as per your agreement with your network provider.
You can register for Astron Energy Rewards via the Astron Energy Rewards mobile app found on Google Play Store or Apple App Store, or using our website www.astronenergy.co.za/rewards, or by dialling our USSD code *134*4376# or by messaging our WhatsApp line on 079 251 3467.
On the App: Open your profile, tap on “Profile”, then select “Remove Profile.”
On the Website: Click on your name at the top, go to “Account” in the top right corner, then select “Deregister” on the left menu
Yes, you can re-register for Astron Energy Rewards via the Astron Energy Rewards mobile app found on Google Play Store or Apple App Store.
You can download the App by searching ‘Astron Energy Rewards’ on Google Play store or Apple App Store.
You will receive an SMS notifying you that you have earned a reward.
You will also be able to see vouchers earned in the ‘My Rewards’ section when you log in to the Astron Energy Rewards website or on the Astron Energy mobile app.
You need to register for Astron Energy Rewards with your mobile number. You need to enter your mobile number each time you purchase fuel at any participating Astron Energy forecourt
By presenting your voucher number at any participating Astron Energy service station.
The surprise and delight vouchers that can be won will be a collection of vouchers for fuel and convenience store
Yes, you may redeem the reward vouchers at any at any participating Astron Energy forecourt.
No you cannot, but you may gift your voucher to a friend.
This is a campaign voucher. To view current campaigns and vouchers click here www.astronenergy.co.za/rewards
Yes, you can earn a voucher. The only restriction is that you cannot redeem a fuel voucher if you pay with an Astron Energy Fleet Card.
No, you cannot. You will have to redeem your voucher with a different payment method e.g. with a credit card, debit card or cash.
Yes, you can use your voucher and then pay the balance with cash or your credit/debit card.
First, ensure that you are registered for Astron Energy Rewards, enter your registered mobile number every time you fill up with fuel. The more you fill up at an Astron Energy forecourt, the better your chances of winning a voucher.
There is no guarantee, as it is randomised, but if you are a member, your chances are higher.
No. You only get rewarded if you purchased fuel.
Each voucher has different validity dates. Each voucher will have an expiry date.
A reminder will be sent via SMS to notify you before the voucher expires.
We will load the voucher on your profile. You can go to the ‘My Rewards’ section on the mobile app, on the Astron Energy Rewards site, or access it via USSD or WhatsApp.
Yes, there are some. The voucher will inform you if you can redeem it via an online service.
No, you can only redeem at a FreshStop at an Astron Energy forecourt.
Yes, you can, as long as it is at an Astron Energy forecourt.
You can call the Astron Energy Customer Service Centre line on 0860 300860 for assistance.
You can only use a voucher once. Remember that if you gift your voucher, the gifted person will use your voucher.
Yes, you will be asked to select your relevant service provider.
You can call the Astron Energy Customer Service Centre line on 0860 300860.
You can go to the ‘My Rewards’ section on the mobile app, on the Astron Energy Rewards site, or access it via USSD or WhatsApp.
Yes, you can gift to a friend or family member.
You can forward the SMS to your friend or family member. However, you can only choose one friend as the voucher can only be redeemed once.
You need to enter the mobile number of the person you are gifting it to on the Astron Energy Rewards Website, Astron Energy Mobile App, USSD and WhatsApp, and then select the relevant network provider.
No, they do not need to be a member. If they are a member they will also stand a chance to earn vouchers.
Ucount members will be rewarded additional Ucount prizes, exclusive to Ucount members.
Ucount is the loyalty programme for Standard Bank. Find out more on How our rewards programme works
So that we can confirm with Standard Bank / UCount that you are a member and open the opportunity for you to be rewarded with more Ucount points within the Astron Energy Reward campaigns.
Yes, it will be available on www.astronenergy.co.za/rewards
Astron Energy will retain your information collected and stored on your profile for as long as you are registered as an Astron Energy Rewards member or for as long as we have reasonable business needs, such as managing our relationship with you, and managing our operations and for at least 3 (three) years after you stop doing so or request us to delete your profile, or for such longer period as may be required or permitted by law.
Please check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
Check our privacy policy on https://www.astronenergy.co.za/privacy-policy/
You can call the Astron Energy Customer Service Centre line on 0860 300860
You can call the Astron Energy Customer Service Centre line on 0860 300860
Terms & Conditions will be published on the Astron Energy website www.astronenergy.co.za/rewards
and the TLC site www.astronenergyrewards.co.za
Accepting the Astron Energy Rewards Terms and Conditions is a prerequisite to join the campaign.
It’s not a problem. You can use USSD to register and receive your vouchers via SMS.
You can reset your password under ‘Forgot my password’ on the Astron Energy Rewards Mobile App, Astron Energy Rewards Website, WhatsApp or USSD.
You can use alternative channels such as WhatsApp, USSD or the Astron Energy Rewards Website.
This will depend on why the account was suspended. If for fraud, the account can be suspended forever.
Primarily for fraudulent activity. If someone pretends to be a customer service attendant and regularly inputs their mobile number for every fuel entry, a report will pick up excessive use of a mobile number, so it will then be suspended
Vouchers will also be suspended.
Yes, if the voucher is valid and the campaign is still active, the Call Centre Agent can attempt to reissue voucher within 48hrs.
Please enter your unique code on www.astronenergyrewards.co.za or call the Customer Service Centre on 0860 300860 where an agent can assist
You will need to contact the Premier Hotel Customer Care line on 086 111 5555 and quote your voucher code.
The voucher validity is campaign dependent; however, you can book for up to 6 months in advance.
No the voucher only covers your hotel stay. Any meals and transportation costs are for your account.
You can visit any Premier Hotel and Resort in South Africa with the voucher code you have received as long as the dates you are booking for are available.
Yes, you may as long as you provide them with the voucher code and explain how they can use it. Please note that the voucher can only be redeemed once.
You can use your fast food voucher online or at any fast food outlet, in store or online.
Your voucher communication will indicate the expiry date. You can view the expiry date of any of your vouchers under ‘My Rewards’ on the Astron Energy Rewards Mobile app, Astron Energy Rewards Website, USSD or WhatsApp.